Cancel an invoice

A released invoice cannot be edited or deleted. It has to stay exactly as it was sent. Withdrawing one means issuing a cancellation invoice (Stornorechnung) that reverses it, and then invoicing again if something is still owed.

To credit only part of an invoice that was otherwise right, use Correct an invoice instead.

Cancel one

1. Open the released invoice and choose Cancel Invoice from the ⋮ menu.

2. Confirm. The original is not touched.

3. A new invoice reversing it in full is created and released — same customer, lines, amounts and tax, dated today under its own number — and opens straight away. Nothing on it is left to fill in, and it can no longer be edited.

What a cancellation is

• It reverses the invoice in full, always, and the order reopens for billing.
• Its amounts show as positive numbers, the same as the invoice it reverses. The type says which direction it runs, not a minus sign.
• Its Settings section names the Preceding Invoice it reverses. Neither the type nor the preceding invoice can be typed in.

An invoice is cancelled at most once: Cancel Invoice is not offered on an invoice already reversed, or on one a correction has already credited.

The released cancellation reads in the journal under Cancellations — Invoice an order.

The legal reasoning, and what a cancellation carries into the e-invoice, is in Cancellations and corrections.